Fact Sheet No. 23

~ Fact Sheet No. 23 ~
EBT Questions Guide
Call these toll-free numbers for answers to your questions about EBT

CUSTOMER SERVICE
1-(888)-328-6399

NYC HRA CENTER
(When to go)

o What if I never receive my PIN?
o What if my receipt says "insufficient funds"?
o How do I get a new PIN?
o What do I do if my card is lost, stolen, or damaged?
o What were my last 10 purchases?
o Who do I call if I am being charged incorrectly?
o How much money do I have left on my card?

NOTE: If you want to speak to a Customer Service Representative, dial this number and STAY ON THE LINE. When asked if you want English or Spanish, DO NOT SELECT EITHER OPTION. JUST WAIT AND A REPRESENTATIVE WILL COME TO THE PHONE.

o What if I never receive my card?
o How do I receive a new card if mine has been lost or stolen?
o How much cash and food stamps am I eligible for?
o What if my card doesn't work?
o How do I request an Authorized Representative?
o How do I change my Authorized Representative?
o When can I pick up my benefits?
o What if I have an emergency or other questions about my benefits or my case?
o Who do I call if I think I am not being treated properly?

TO GET MESSAGES FROM YOUR WORKER, CALL TOLL FREE: 1-877-879-4194

Relay Center Numbers for People with Disabilities:   TTY Users 1-800-662-1220
                                                                                Non TTY Users 1-800 421-1220
                                                                                VCO (Voice CarryOver) 1-877-826-6977

WE CAN Help!

If you live in North Brooklyn and need assistance, call the WE CAN Hotline at Brooklyn Legal Services Corporation A: (718)487-2300 or (800) 696-6778.

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